Privacy Policy

Core Kensington Studios are owned and operated by Core Kensington Ltd. This Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.

By using any Core Kensington studio and our services, you unconditionally agree to be bound by this Privacy Policy. Core Kensington wants to offer you the best possible internet experience. Consequently, additional functions, features, products or services are incorporated into website from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

If you have any queries concerning your personal information or any questions on our use of the information, please email pilates@corekensington.com and we will be happy to help.

What do we collect and use personal information for? In order to:

+ Administer your accounts and subscriptions with us;
+ Process orders, payments or applications submitted by you;
+ Customise the service we provide to you;
+ Administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service;
+ Verify your identity (for example, in the event you are a competition winner);
+ Anticipate and resolve problems with any services supplied to you;
+ Carry out market research and tracking of sales data;
+ Send you information about our services (if you have chosen to receive such information);

We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know). We may ask you for this information through our Site, or via one of our telephone operators or when you visit our studio. Certain information is collected automatically, as described later in this Privacy Policy.

Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
At Core Kensington we don’t share your data with any third-party other than those utilised to service our business.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].We may withhold personal information that you request to the extent permitted by law.You may instruct us at any time not to process your personal information for marketing purposes.In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.We will store all the personal information you provide on our secure (password- and All electronic financial transactions entered into through our website will be protected by encryption technology.You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Third party sites

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.

Log files/IP addresses

When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use.

Non-personal information

We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Sites. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Sites with information relating to the number of users linking to our Sites from their sites. You cannot be identified from this information.

Information placed on your computer

We may store some information (commonly known as a cookie) on your computer when you look at our site. This information facilitates your use of our Sites and helps us to provide you with the best level of service.

You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain Core Kensington services may not work correctly if you set your browser not to accept cookies.

Improving our service

If you have agreed that we can, staff from Core Kensington may contact you from time to time by e-mail or by telephone in order to get your feedback on the service we provide to you.

Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services which we think may be of interest to you.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time simply contact us. If you have another query relating to your information, please contact us.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Our policy is not to sell or share data.

If you have any queries concerning your personal information or any questions on our use of the information, please email pilates@corekensington.com and we will be happy to help.

COOKIE POLICY

Core Kensington use cookies in order to create an enjoyable and easy online shopping experience for you. By using Core Kensingtons website you are agreeing that we can house cookies on your device.

What are Cookies?

Cookies are small text files we put in your browser to track usage of our site but they don’t tell us who you are and are harmless.

Can I delete or control my Cookies?

If you wish to delete any cookies that are already on your computer or device please refer to instructions for your file management software to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling further cookies you may not be able to shop the online store as the session cookies retain your basket information.

Where can I find out more?

Further information about controlling or deleting cookies visit www.aboutcookies.org.

If you have any queries concerning your personal information or any questions on our use of the information, please email pilates@corekensington.com and we will be happy to help.

Core Kensington uses cookies to enhance your experience using this website. Read about our cookie policy here. We have also updated our Terms and Conditions and Privacy Policy. You are accepting all terms by visiting this website.